General Data Protection Regulation (GDPR)
We are a Data Controller of your information
Vale Surveyors Ltd needs to perform a contract with you
You have given Vale Surveyors Ltd permission to do so
Processing your personal information is Vale Surveyors Ltd legitimate interests
Vale Surveyors Ltd needs to comply with the law
How we collect information from you
users of our website
our clients, who we provide services to
other parties involved in the process of us carrying out our services, such RICS
our employees and subcontractors
How we use your information
to provide services relating to property surveys, HomeBuyer Reports, Building Surveys and Valuations
to aid customer service: information you provide helps us respond to your queries and support needs efficiently
to obtain customer review data. The data collected may be used for online marketing purposes.
to resolve complaints. We have a complaints procedure in place that can be furnished upon request.
to send periodic emails: If you decide to opt-in to our mailing list, you will receive periodic emails that may include company news, updates, product or service information, etc. If at any time you would prefer to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or you may contact us via email.
Vale Surveyors Ltd follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analysing trends, administering the site, tracking users' movement on the website, and gathering demographic information.
Cookies and Web Beacons
Like any other website, Vale Surveyors Ltd uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimise the users' experience by customising our web page content based on visitors' browser type and/or other information.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal information, transaction information and data stored on our website and inhouse databases and filing systems.
We require our suppliers of 3rd party systems (used to process our services, marketing and communications with customers) to provide appropriate levels of security to protect the information we store within their systems.
We do not share your personal information
We do not sell, trade, or rent your personal information to others.
If required, we would share information with legal or regulatory authorities, such as assisting with crime and fraud prevention.
Your Individual Rights
Under GDPR, you have certain data protection rights. If you wish to be informed what Personal Information we hold about you and if you want it to be removed from our systems, please contact us. We will respond to your request for information within 30 days of receipt.
In certain circumstances, you have the following data protection rights:
The right to access, update or to delete the information we have on you.
The right of rectification.
The right to object.
The right of restriction.
The right to data portability
The right to withdraw consent
Your acceptance of these terms