General Data Protection Regulation (GDPR)

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At Vale Surveyors Ltd, we take our responsibility for complying with the General Data Protection Regulation (GDPR) seriously. We only hold data that is necessary, fair and lawful for the purpose that it was collected. If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

 

We are a Data Controller of your information

 

Vale Surveyors Ltd legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Information we collect and the specific context in which we collect the information:

• Vale Surveyors Ltd needs to perform a contract with you

• You have given Vale Surveyors Ltd permission to do so

• Processing your personal information is Vale Surveyors Ltd legitimate interests

• Vale Surveyors Ltd needs to comply with the law

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How we collect information from you

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This Privacy Policy governs the manner in which Vale Surveyors Ltd (whether as a Data Controller or Data Processor) collects, uses, maintains and discloses information. This covers data collected from various sources including:

• users of our website

• our clients, who we provide services to

• other parties involved in the process of us carrying out our services, such RICS

• our employees and subcontractors

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Retention period

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Vale Surveyors Ltd will retain your personal information only for as long as is necessary to provide our services and for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

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How we use your information

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• to provide services relating to property surveys, Home Survey Reports and Valuations

• to aid customer service: information you provide helps us respond to your queries and support needs efficiently

• to obtain customer review data. The data collected may be used for online marketing purposes.

• to resolve complaints. We have a complaints procedure in place that can be furnished upon request. 

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Log Files

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Vale Surveyors Ltd follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analysing trends, administering the site, tracking users' movement on the website, and gathering demographic information.

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Cookies and Web Beacons

 

Like any other website, Vale Surveyors Ltd uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimise the users' experience by customising our web page content based on visitors' browser type and/or other information.

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How we protect your information

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We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal information, transaction information and data stored on our website and in house databases and filing systems.

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We require our suppliers of 3rd party systems (used to process our services, marketing and communications with customers) to provide appropriate levels of security to protect the information we store within their systems.

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We do not share your personal information

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We do not sell, trade, or rent your personal information to others.

If required, we would share information with legal or regulatory authorities, such as assisting with crime and fraud prevention.

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Your Individual Rights

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Under GDPR, you have certain data protection rights. If you wish to be informed what Personal Information we hold about you and if you want it to be removed from our systems, please contact us. We will respond to your request for information within 30 days of receipt.

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In certain circumstances, you have the following data protection rights:

• The right to access, update or to delete the information we have on you.

• The right of rectification.

• The right to object.

• The right of restriction.

• The right to data portability

• The right to withdraw consent

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Your acceptance of these terms

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By using this website and our products and services, you signify your acceptance of this privacy policy. Continued use of our website, products and services following changes to this policy will be proof of your acceptance of those changes.

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Contacting us

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If you have any questions about this privacy policy or our services, please contact us using the email address below.

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sophie@valecharteredsurveyors.co.uk